Refund policy

Last updated: October 25, 2026

HealthNutri is operated by Fulfillment Depot, LLC. For help with a return, use Contact HealthNutri and include your order number and the item you wish to return.

Unopened returns

You may request a change-of-mind return within 30 calendar days of the purchase date. Items must be unused, sealed, unopened and in their original packaging, with any original seals intact. Keep your order confirmation or other proof of purchase.

Opened or used products, products with broken seals, and change-of-mind requests made after the 30-day window are not eligible for voluntary returns. This does not limit remedies for damaged, defective or incorrectly supplied goods, or rights under applicable law.

Starting a return

Contact us before sending anything back. We will review the request and, for an approved return, provide the return instructions and any applicable shipping label. Use the destination provided with that approval. Our mailing address is not the return destination unless we expressly instruct you otherwise.

Shipping and fees

For an eligible change-of-mind return, you are responsible for return shipping when a shipping charge applies. We will disclose any applicable return-shipping charge before you proceed. If a prepaid label is provided without charge, no label fee will be deducted.

We do not charge a restocking fee. Original outbound shipping charges are not refundable on change-of-mind returns, except where required by law.

Damaged, defective or wrong items

If an item arrives damaged, appears defective or is different from what you ordered, use Contact HealthNutri as soon as possible. Include your order number, a description of the issue and, where available, photographs of the item and packaging. Retain the item and packaging while we review the issue. Do not use a product that appears damaged or tampered with.

We will review the issue and arrange the appropriate remedy, including return instructions, replacement or refund as applicable. Change-of-mind restrictions and shipping deductions do not automatically apply to these cases. We will not charge you return shipping for our or our fulfillment partner's confirmed error.

Refunds

We will notify you of the outcome after the returned item has been received and inspected, or after another refund arrangement has been approved. Approved refunds are issued to the original payment method. Your payment provider may take additional time to post the credit. Nothing in this policy delays or limits a refund required by law.

Cancellations

Contact us promptly if you need to cancel or change an order. We cannot guarantee a change after fulfillment has started. If an order has shipped, the applicable return process applies. Required remedies for shipping delays or other issues remain available.

Questions: Contact HealthNutri.